Shipping

We ship across Canada. (US shipping is coming — for now we deliver within Canada only.)

Orders usually ship within 2–3 business days. If we're ever running behind, we'll let you know. Every bag is stamped with its roast date, so you always know exactly how fresh your coffee is.

Shipping is calculated at checkout based on your location and package weight. We compare carriers — Canada Post, UPS, and others — and pass along the best available rate. You'll see the exact cost before you pay.

Free shipping applies to orders over $75 (before tax, after discounts) shipped within the ten Canadian provinces. Orders to Yukon, Northwest Territories, and Nunavut ship at calculated rates.

Delivery times vary by carrier and destination and are outside our control once a package leaves us. If a shipment is delayed, lost, or damaged in transit, email us at hello@blackwell.coffee and we'll make it right.

Local pickup

Prefer to skip shipping? Choose local pickup at checkout and collect your order at either Laila's Cheesecake location:

• Burlington — 4155 Fairview St. Unit 7, Burlington ON L7L 2A4

• Etobicoke — 855 Browns Line, Etobicoke ON M8W 3V7

We'll email you when your order is ready.

Returns

Coffee is a fresh, perishable product, so for food-safety and freshness reasons we can't accept returns on opened coffee.

If your order arrives damaged, defective, or incorrect, contact us within 5 business days of delivery at hello@blackwell.coffee with your order number and a photo, and we'll replace it or refund you — no need to send anything back.

Unopened bags may be returned within 14 days of delivery. Return shipping is the customer's responsibility unless the error was ours.

And if something's simply not to your taste — reach out anyway. Our goal is that you're happy with your coffee, and we'll do our best to make it right.

Last updated August 7, 2026.